Helpful Articles
Welcome!
Welcome to the Harmonix Customer Support portal! This is your one-stop shop to find answers to questions you have about Harmonix products. Browse through our Knowledgebase below to find tips, tricks, How-To videos, and step-by-step instructions for all your Harmonix-related questions. Can’t find what you’re looking for in our Knowledgebase? Submit a request using the form above and someone should be in touch with you soon!
Epic Games Account Linking
General
- Why do I need to link my accounts to access online services?
- What happens if I don’t link my accounts?
- What happens once I successfully link my Epic Games and platform accounts?
- I already linked my platform accounts to my Epic Games Account – do I have to do it here?
- Why do I keep getting an authentication error when I log in with my Epic Games Account?
- Why have I lost access to leaderboards and other social features in AUDICA, Dance Central (2019), or Rock Band 4?
Rock Band 4
Rock Band Companion App
General / Other
- ★ PlayStation®4 Rock Band 4/Rivals FAQ
- ★ Rock Band Rivals & PDP Hardware FAQ
- How do I download Rock Band Rivals?
- Where can I purchase Rock Band Rivals?
- Do I need Rock Band 4 to play Rock Band Rivals?
- Who can I talk to about troubleshooting my Xbox Gamertag and account in regards to Rock Band 4?
Software Issues
- What do I get for buying Rock Band Rivals?
- What impact do PSN name changes have on Rock Band 4?
- My Spotlight Song progress seems off!
- What happened to my scores?
- My game's calibration is definitely off! What can I do to make this better?
- How do I change my settings and chart behavior in Rock Band 4?
Hardware Issues
- ★ What legacy music game controllers are compatible with Rock Band 4?
- How can I activate Overdrive on my guitar controllers?
- What just happened to my guitar controller's neck?
- How do I play my electronic drumkit in Rock Band 4?
- Something happened with my instruments! What should I do?
- How to Update Your PlayStation®4 MadCatz Firmware
DLC / Export Issues
- How do I export other Rock Band titles to Rock Band 4?
- Will Rock Band Network tracks be available for re-download or purchase in Rock Band 4?
- Will legacy Rock Band DLC purchased on PlayStation® or Nintendo Wii carry over to Xbox, or from Xbox or Nintendo Wii to PlayStation®?
- What do I do if some of my legacy Rock Band DLC is listed with a price and asking me to re-purchase the content?
- Some of the songs in my library are disappearing. What's happening?
- How do I re-download my Rock Band DLC on Xbox One?
Dance Central - Oculus
Software
- Why can't I access the language options on my in-game phone?
- Does Dance Central support crossplay and crossbuy?
- How do I move around in the Lounge?
- Will the game's save data transfer across devices?
- Do I need an internet connection to play Dance Central?
- Where are my pictures stored?
Hardware
AUDICA
Software Support
Hardware Support
Early Access Details
Legacy Rock Band Titles
Software Issues
- How can 7 people play Rock Band 3 at once?
- I got a new Playstation 3. How do I bring my save data to the new console?
- I keep getting a 'disc read error' on my PlayStation 3.
- I want to delete some of the songs from my PlayStation 3. How do I do this?
- I'm getting a 'Disc Read Error' on my PlayStation 2 when I try to play Rock Band. What do I do?
- I'm having a hard time getting online to play with friends or download new songs with my Playstation 3.
General / Other
- Are you going to release any more Playstation 2 versions for your games?
- I want to host a Bar Night. Where can I get more information about the program?
- Rock Band Mobile has gone away! Why?
- The X and O buttons on my game are switched. How do I fix it?
- What's the 16-digit code on my The Beatles: Rock Band manual for?
- Where can I find manuals for Legacy Rock Band titles?
Rock Band Network
- Are Rock Band Network tracks released on the Wii?
- How do I preview Rock Band Network tracks on my PlayStation 3?
- How do I put a song in the Rock Band Network?
- How do I request a song for the Rock Band Network on Playstation 3?
- How do I request a song for the Rock Band Network on Xbox 360?
- What do I need to become a Rock Band Network author?
Rock Band Blitz
- Can I play cooperative Goals with my friends even though I don't have Rock Band Blitz?
- Can I play cooperative Goals with my friends who are on a different console than what I play on?
- Can I play the songs from Rock Band 3 in Rock Band Blitz?
- Can I start a Score War from Rock Band Blitz or can I only start a Score War through Rock Band World on Facebook?
- Can previous Rock Band games export into Rock Band Blitz?
- How do I add friends to the Facebook app?
Web
Export Issues
- Can I buy an export code from you?
- Can I export Green Day: Rock Band to Rock Band 3?
- Can I export Lego Rock Band?
- Can I export Rock Band 2 into Rock Band 3?
- Can I export The Beatles: Rock Band to any other Rock Band title?
- Can I export the original Rock Band songs to Rock Band 3 on the Wii? What about Track Packs?
DLC Issues
- Can DLC transfer across console families?
- Can I buy downloadable content [DLC] for Lego Rock Band?
- Can I play European downloadable content on a U.S. console and game?
- How can I preview Rock Band Network songs on the PlayStation 3?
- How do I buy Pro-Guitar / Pro-Bass upgrades for Rock Band 3 DLC tracks?
- How do I get my Rock Band content working on my new WiiU?
Hardware Issues
- Can I play the drums without a kick pedal?
- Can I use Guitar Hero drums with Pro Mode in Rock Band 3?
- Can I use my own guitar in Rock Band 3?
- How do I set up all of these instruments on the Wii? I have more instruments than USB ports!
- How do I set up Rock Band with my Playstation 3 using the adapters?
- I can't sync my drums! [Wii / PlayStation 3]
Rock Band VR
Downloadable Content
Software
Hardware
Super Beat Sports
Software
Hardware
Dance Central - Xbox
Dance Central Exports
- Will all the songs from Dance Central (1) export to Dance Central 2?
- My Dance Central manual doesn't have a code for me to export with. What do I do?
- I tried to export Dance Central but when I put my code in, it told me "Code Invalid." Why won't it work?
- I lost my Dance Central or Dance Central 2 manual. Can I still export to Dance Central 3?
- I don't have my Dance Central manual. Can I still export to Dance Central 2 or 3?
- How much storage space will the Dance Central export need?
Dance Central Spotlight
- Can I still play downloadable content (DLC) I bought for the previous Dance Central games?
- Dance Central Spotlight isn't responding to my voice commands. What do I do?
- Dance Central Spotlight keeps pausing at my party. What's going on?
- Do I need to enter my weight in order to use Fitness Mode?
- How can I delete my Fitness data?
- How can I get help within the game if I don't understand something?
Dance Central
- Can I play with my friends in Dance Central (1)?
- How can I navigate if I don't want to use hand gestures?
- How do I change the venue or character?
- How do I keep track of my score and multipliers in Dance Central (1)?
- How do I know if I am the active player in Dance Central (1)? How do I become the active player?
- How do I share my pictures from Dance Central (1)?
General / Other
- Do I need a controller to navigate with Kinect?
- Do I need an Xbox LIVE account to purchase more songs?
- How can I tell if I am improving?
- How do I buy new dances?
- How do I calibrate the Kinect sensor?
- How do I navigate forward and back and select items with my hands and arms?
Dance Central 3
- What is Beginner level? Isn't that just Easy?
- Notebook Acquired
- My copy of Dance Central 3 didn't come with a manual. How can I get one?
- I don't see the option to share my photos online, or it's greyed out. How do I fix it?
- I completed a Master Quest and there's this weird block thing on the screen. What is this?
- I beat a friend's Challenge but our scores are reset. What gives?
Dance Central 2
- Why can't I make a playlist?
- Why are my Dance Battle scores much lower than my Perform It scores?
- What's the deal with the ribbons on my dancer's hands?
- Where do I enter my Dance Central 2 Account Linking code?
- What's the deal with the gold flashcards?
- The game keeps pausing at my party. Why?
SingSpace
Software
Hardware
Harmonix Music VR
General
- Can I import my own music into Harmonix Music VR?
- Does Harmonix Music VR support music streaming services?
- I feel too tall or too short when playing Harmonix Music VR, how do I calibrate my setup?
- I’m receiving an error when importing a track to Harmonix Music VR, help!
- What file types does Harmonix Music VR support?
Amplitude
General / Other
- Where are my backer rewards?
- When will Amplitude be released?
- What platforms will Amplitude be available to play on?
- What is "cross-buy"?
- What do Kickstarter backers receive additional to the base game?
- What are "Interstitials"?
Disney Fantasia Music Evolved
General / Other
A City Sleeps
General / Other
- When is A City Sleeps coming to other platforms?
- What platforms is A City Sleeps on?
- This soundtrack is amazing! Where can I buy it?
- Is A City Sleeps a rhythm game?
- How many levels are in the game?
- Can I put my own music in the game?