I'm experiencing a crash in Rock Band 4! What do I do?

If your game is freezing unexpectedly and you are unable to continue playing Rock Band 4, you may be experiencing a crash in the game. Please make sure to view the rest of our Rock Band 4 Knowledgebase before submitting a ticket. If you cannot find the answer to your question, please submit a ticket with as much information about the crash (including steps taken to experience the crash) to our Customer Support portal here!