I'm having a hard time getting online to play with friends or download new songs with my Playstation 3.

For some general tips regarding online connections, read on!


Online Troubleshooting

If you are having issues getting online or using online game features, please check out the topics in this sticky before you post.


Connection Issues on PlayStation 3

The PlayStation Network requires that TCP 80, 443, 5223 and UDP 3478, and 3479 ports not be blocked. Make sure your router and ISP are both allowing use of these ports. If you are using a router, make sure it is on the list of PlayStation 3-compatible routers.


How to Get the Downloadable Songs on PlayStation3


  • Sign In on your PlayStation 3.
  • From the console menu (not from in the game) go to the PlayStation Network option.
  • Go to the PlayStation Store.
  • Choose "Game" and then "Add-On".
  • Find Rock Band in the game list.
  • All currently available Rock Band song downloads will be listed here.


If you've followed the suggestions here and are still having issues, then you are likely experiencing an issue concerning your router's firewall and your NAT level settings. On your console, visit the settings/network settings menu to determine your setting. The NAT option will evaluate to "Open/Type 1", "Moderate/Type 2", or "Strict/Type 3". If your settings do not indicate an "Open"; NAT (i.e. both are "Moderate"/"Strict" or Type 2/Type 3), then NAT is preventing you from connecting.

One suggestion would be to try connecting your console directly to the internet, taking the router/firewall out of the picture. This is only a suggestion - and it is highly recommended that you look into all risks involved with bypassing the firewall on your system to connect.

We're also aware of some on-going issues that some users are experiencing. Our Live Ops team is investigating ways in which to improve online play for a more stable and enjoyable experience for those affected users.